TradeTrace is operated by Kathiriya Shan Prafulbhai. Accounts and checkout are closed until launch. Contact: support@tradetrace.net.
See also the terms of use.
Cancelling your subscription
You can cancel a paid plan at any time from Settings → Billing in the app, or by emailing support@tradetrace.net. Cancelling stops the next renewal. You keep paid access until the end of the billing period you have already paid for, then your account moves to the Free plan.
Your journals, trades, notes, and screenshots are kept. Anything above the Free plan's limits becomes read-only.
Refunds
If you are not satisfied with your first payment for a plan, email support@tradetrace.net within 3 days of that payment and we will refund it in full.
After 3 days, payments are non-refundable, except where the law requires a refund, or where a billing error or a service outage on our side stopped you from using the paid features you paid for.
Renewal payments can be refunded if you contact us within 3 days of the renewal and have not used paid features since it.
How refunds are paid
Paid plans are sold by our reseller and Merchant of Record, Dodo Payments. Approved refunds go back to the original payment method through Dodo Payments. Banks usually show them within 5–10 business days.
Founding-member prices
Founding prices stay the same for as long as your subscription stays active. If you cancel and later subscribe again, the price shown on the pricing page at that time applies.
Billing problems and chargebacks
If a charge looks wrong, please email support@tradetrace.net first. We answer billing questions quickly, and most issues are fixed faster than a bank dispute.
Contact
Refund and cancellation requests: support@tradetrace.net. Include the email address on your TradeTrace account. You can also use the contact page.